I should strike that first word with something a little more obscene, but my sweet and innocent child may read this one day, so I will refrain (today at least).
Next time you decide to cancel my DSL service completely (after I have only requested that the phone line be disconnected TWO WEEKS AGO), please find a week when I am a little busier and hubby is out of town 5 days (instead of just 3)! Oh wait, I'm not sure I could have gotten any busier.
Whether I decide to continue working is between me, hubby and my employer, so it is not necessary for you to add unneeded stress in an already busy time of year. Do you not realize that people need internet at home to continue working?
Unfortunately, my plans of baking cookies and cakes with my daughter this week to celebrate Christmas were completely obliterated since you felt the need to disconnect my internet Monday afternoon, just hours before I was planning on completing a project for a client that I should have returned to them by Tuesday. I even spent an afternoon driving to the office (toddler in tow) to pick up an overnight package that a client sent on Friday so that I would have in my hands by Monday. Why do I think you won't reimburse the client for those overnight charges?
But, instead of completing the project Monday night from home, I had to find a babysitter (last minute) for Wednesday so I could complete the work for the client in a somewhat "timely" (if you consider two days late "timely") manner since hubby was out of town and I could not drive to the office at night to complete the client work. And, Thursday was tied up with said babysitter because I already had a much needed work meeting scheduled. So, that leaves me with only 2 of the 5 work days as a true stay-at-home, spend time with my daughter, mom.
And, another 3-4 hours (minimum) total was tied up on the phone with you all week trying to fix YOUR mistake, and as of 6:45 p.m. on Friday, I was told, "It won't be until Monday." Monday! Monday! That is completely unacceptable! Why do I think I won't even have an internet connection by Monday?
You better not even dare charge me for those days that I didn't have internet. Oh, but you will, and I will spend another 3-4 hours on the phone to save $8.86. You don't know me, do you?!?! I will save my $8.86 on principal alone!!!
By the way, we will in most probability be moving within the next 12 months, and I can assure you we will go with your competitor (who I already cannot stand). But right now, I can stand your company the least! I would make the change now, but I don't want to deal with changing my satellite provider at this time too since they correct problems timely, and they don't put me on hold forever. Too bad their satellite service is a little too pricey, and the only other option with them is to bundle services with you!
So, where am I blogging at now? The office AGAIN because I have more work to complete that I am not able to do from home. Just ANOTHER day away from my daughter during such a special time of year.
Perhaps you should have your customer service representatives change their greeting. "My goal is to make sure you are 100% satisfied with the service you receive from me today?" REALLY?!?! I can remember speaking with 12 different people...I stopped writing down names after awhile. And, I can assure you that not ONE of them satisfied me 10%, much less 100%!!! It was all I could do to not cut them off in mid-sentence to tell them to not even give me that garbage of a line!
Did I mention that I requested to speak with a Customer Service Manager at 12:17 p.m. on Friday, and I was told that one would call me back within 2 hours? Do you think I ever heard from your Customer Service Manager? Here is a tip on managing people because you apparently need quite a few tips. Everything flows from the top down! Now I know why your customer service representatives are so very incompetent.
Oh, and STOP asking for my call back number "in case we get disconnected" if you aren't REALLY going to call me back if we get "disconnected." I guess you really just want that number for your own purposes in case I forget to pay my bill or something.
Perhaps you should consult with Chick-fil-A, "It is my pleasure," or Publix, "Where Shopping is a Pleasure," regarding A+++ customer service! Because right now, you have a looooonnnnnng way to go!
2 years ago
