
Thursday, December 24, 2009
Joy to the World!

Saturday, December 19, 2009
Dear Internet Service Provider,
Next time you decide to cancel my DSL service completely (after I have only requested that the phone line be disconnected TWO WEEKS AGO), please find a week when I am a little busier and hubby is out of town 5 days (instead of just 3)! Oh wait, I'm not sure I could have gotten any busier.
Whether I decide to continue working is between me, hubby and my employer, so it is not necessary for you to add unneeded stress in an already busy time of year. Do you not realize that people need internet at home to continue working?
Unfortunately, my plans of baking cookies and cakes with my daughter this week to celebrate Christmas were completely obliterated since you felt the need to disconnect my internet Monday afternoon, just hours before I was planning on completing a project for a client that I should have returned to them by Tuesday. I even spent an afternoon driving to the office (toddler in tow) to pick up an overnight package that a client sent on Friday so that I would have in my hands by Monday. Why do I think you won't reimburse the client for those overnight charges?
But, instead of completing the project Monday night from home, I had to find a babysitter (last minute) for Wednesday so I could complete the work for the client in a somewhat "timely" (if you consider two days late "timely") manner since hubby was out of town and I could not drive to the office at night to complete the client work. And, Thursday was tied up with said babysitter because I already had a much needed work meeting scheduled. So, that leaves me with only 2 of the 5 work days as a true stay-at-home, spend time with my daughter, mom.
And, another 3-4 hours (minimum) total was tied up on the phone with you all week trying to fix YOUR mistake, and as of 6:45 p.m. on Friday, I was told, "It won't be until Monday." Monday! Monday! That is completely unacceptable! Why do I think I won't even have an internet connection by Monday?
You better not even dare charge me for those days that I didn't have internet. Oh, but you will, and I will spend another 3-4 hours on the phone to save $8.86. You don't know me, do you?!?! I will save my $8.86 on principal alone!!!
By the way, we will in most probability be moving within the next 12 months, and I can assure you we will go with your competitor (who I already cannot stand). But right now, I can stand your company the least! I would make the change now, but I don't want to deal with changing my satellite provider at this time too since they correct problems timely, and they don't put me on hold forever. Too bad their satellite service is a little too pricey, and the only other option with them is to bundle services with you!
So, where am I blogging at now? The office AGAIN because I have more work to complete that I am not able to do from home. Just ANOTHER day away from my daughter during such a special time of year.
Perhaps you should have your customer service representatives change their greeting. "My goal is to make sure you are 100% satisfied with the service you receive from me today?" REALLY?!?! I can remember speaking with 12 different people...I stopped writing down names after awhile. And, I can assure you that not ONE of them satisfied me 10%, much less 100%!!! It was all I could do to not cut them off in mid-sentence to tell them to not even give me that garbage of a line!
Did I mention that I requested to speak with a Customer Service Manager at 12:17 p.m. on Friday, and I was told that one would call me back within 2 hours? Do you think I ever heard from your Customer Service Manager? Here is a tip on managing people because you apparently need quite a few tips. Everything flows from the top down! Now I know why your customer service representatives are so very incompetent.
Oh, and STOP asking for my call back number "in case we get disconnected" if you aren't REALLY going to call me back if we get "disconnected." I guess you really just want that number for your own purposes in case I forget to pay my bill or something.
Perhaps you should consult with Chick-fil-A, "It is my pleasure," or Publix, "Where Shopping is a Pleasure," regarding A+++ customer service! Because right now, you have a looooonnnnnng way to go!
Sunday, December 13, 2009
Our Little Elf


Annabelle, on the other hand, was just enough interested in Santa to take his offering (candy).

But, she was not too thrilled about sitting in Santa's lap! Mommy and Beebo had to take our seat first. Poor Santa! Then, I was able to place Annabelle on Santa's other knee. Notice that she's holding tightly onto my hand. I had no idea of her facial expression until I looked through these pictures. This picture cracks me up! And, does she not look like my little twin in this picture? I normally don't see the resemblance, but I see it in this picture. She is mine after all!


And, after cookies, cake balls and cocoa, it was time for arts and crafts! I'm not sure when this started, but I noticed while Annabelle was working on her crafts this afternoon that she sticks her tongue out, just slightly. I think it helps her concentrate. I was able to capture one picture of this. Too cute!

And, while waiting on Annalee to pick out her prizes using tickets she had won for various games during the arts and crafts session, Annabelle decided to take it upon herself to just sit down and relax in the middle of the room.


Wednesday, December 9, 2009
The Birds and the Bees
Annabelle: Mommy, how does dat baby get out?
Mommy: (Pause)
Mommy: We'll talk about that tomorrow Annabelle. You need to go to sleep.
Annabelle: I tank it climbs out. It then walks onto your tummy, then onto your arm, fingers and hand!
I decided later I should have just told her, "God helps the baby get out of Mommy's tummy." But, I'm afraid that answered would have been followed by "Why?" or "How?"
Last week, my mom asked if Annabelle had yet asked how the baby was going to come out. I told her that she hadn't, and I really didn't suspect that she would. My mom mentioned that Annabelle had just asked her that week why she had a belly button. Her little mind is apparently running a mile a minute (maybe faster)!
Naptime
Annabelle: Mommy, why did God and Jesus decide it was naptime?
Since Annabelle no longer naps, she refers to all bedtimes as "naptime." And, once it is dark outside, she realizes that a "naptime" is in her near future as much as she likes to fight it.
Mommy: Because we all need to rest each day.
Annabelle: I don't like seeping [sleeping]! [with a whimper and rub of the eye]
Tuesday, December 8, 2009
I am so excited!
Annabelle: I am so excited! (She had a huge smile on her face, and she really said it with a lot of excitement in her voice).
Mommy: Why sweetheart?
Annabelle: Because we're going to have a baby soon!
If only she'll stay that excited in a few short months. That sweet voice and excitement was a big step in preparing me for the birth of this second child. In all honesty, it has taken me awhile to even begin accepting the timing of Beebo. Six more months would have been ideal in my eyes. But, I know God timed Beebo perfectly.
Sunday, December 6, 2009
A Night in Bethlehem

2. She was so meticulous with putting the beads on the leather string to tie on her hiking stick. I loved watching her. I think she put every bead on that string herself! And, I loved watching her Daddy help her. He was so patient and sweet to her. That in itself was a moment worth savoring forever!

3. The petting zoo had goats, sheep, a donkey, chickens and rabbits. Annabelle was not interested in petting the larger goats, but she didn't mind the sheep, Pygmy goats, chickens and rabbits. She didn't want to hold the chickens, but she got in the cage with them. This next picture isn't the best, but as I took it, she said, "He kissed me!" and proceeded to wipe off the sheep's kiss.
4. She also rolled some dough to make bread, colored a dreidel, made a small jar of dry tea with her own measurements of spices added, and created her own bulla craft by hubby's cell phone light which can be used as a necklace or ornament for our Christmas tree.